Refund & Return policy
Cancellation and Refund Fee Policy All canceled and refunded orders will be subject to a non-refundable 3.5% + .30c USD Credit Card Transaction Fee that my website provider Shopify automatically charges for canceled transactions.
Cancelations & Refunds
Order's can be Canceled & Refunded prior to generating your shipping label (when a shipping label is created you will instantly receive and email with your tracking number!).
If you choose to Cancel the order after a label has been created BUT is still in my possession before dropping off at Canada Post I will refund the Order INCLUDING the shipping cost.
Once your order has shipped we are unable to Cancel/Refund the order until it has either delivered AND the customer has REFUSED delivery instructing the Postal Service to return to sender...once the order is received back at RyTek Marine we will gladly refund the value of the order MINUS the original shipping cost.
In the case of orders being LOST by the Postal Service, Once a claim is filed with Canada Post (on the 10th business day after the day it was shipped) and the ADDITIONAL 10 day inquiry has taken place (they contact the receiver via phone or email to confirm delivery did not take place) I then can either refund your order INDCLUDING the shipping cost or I can send out another order to the customer at no additional charge!
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Exchanges If you ordered the wrong item and it is Unused/New Condition, please send it back (shipping at your expense) and we will gladly exchange it for another item (shipping back to you at your expense).
All returns MUST be made within 30 days of receiving your order and are subject to a 20% restocking fee. ALL returned product MUST be in absolute new condition and had never been installed. Any marring from fasteners on the transducer mount are considered USED and will NOT be refunded.
To return or exchange your product, you should mail your product via USPS to: Please contact us for our Return Address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
PLEASE Label box or write on the info area with "Returned Goods" and mark the value of that item being returned.(if you ordered multiple items but returning just one PLEASE make sure that you only state the "value" the item you are returning!)
If you are shipping an item over $50, we require a trackable shipping service or purchasing shipping insurance and please supply us with the tracking number.
Please DO NOT ship UPS or Fedex as customs charges and brokerage fee's are automatically applied with these carriers....ONLY SHIP USPS!!!!! (If not stated as "Returned Goods" even USPS may charge customs and brokerage fee's....If fee's are associated with the return product, we will deduct those charges from the refund value and provide you proof of receipt for those charges.